If you are unable to log in with your email address and password are not working, in addition to:

• Not being able to reset your password 
• You get an unauthorized error
• Not activated error
• Other undefined error

Please ensure the following:

• Make sure your email address is correct (if you made an error in your email address during registration, contact us @info@slofist org to update it.
• Ensure you click the activation link in the email you were sent to activate your account.
• Ensure you received an email with the activation link. If you didn't receive it, ensure:
  • That you check your spam email
  • Ask your agency to whitelist the "slofist.org" domain
  • Check with your IT department

If you have forgotten your login information, please use the forgot password or forgot username on the login page (Your email is your username). If you forgot your password, please use the reset password option to reset it.